• Orders typically take about 2-3 business days to get personally tailored, crafted and shipped.

• All Pourline products are custom made and printed-on-demand when you order. So, we do not have boxes ready to be shipped. This allows us to make the personalization to the items a customize them so that you receive a great product.

• Orders can take up to 1-4 Business days to arrive once shipped for USA domestic orders. Orders in the U.S. typically arrive within 4–10 business days, depending on the shipping method selected.

• For international orders, delivery times vary by destination but usually range from 10–30 business days. Please note that shipping times are estimates — delays can sometimes occur due to weather, customs, or seasonal demand. Once your order ships, you’ll receive tracking information to monitor your delivery.

• If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time.

Our canvas prints will last for many years. The sturdy construction used on each of your personalized canvas prints ensures it will retain its vibrant color and detail over time. Our canvas prints are crafted with high-quality materials that resist fading and deterioration. You can expect a great product that is worth your investment.

• We use any personalization details you have included when placing the order. You will receive a design proof within 24 hours and we offer unlimited revisions.

• If for any reason you’re not completely satisfied with your order, please contact us immediately upon receiving it. We’ll do our best to provide a great solution.

• You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.

We occasionally offer free-shipping promotions. When active, the offer will appear at checkout or in our banners. Standard rates are always shown before payment.

You can enter your discount code during checkout, in the box labeled “Discount code or gift card.” Click Apply before completing your payment.

• In case you received a damaged parcel, please contact us immediately. We guarantee to send you a replacement, however, since the damage happened while in transit we cannot grant any refund request as it is UPS responsibility.

Contact us at service@pourline.com.